Refund policy

Our refund and return policies mirror the terms provided on the applicable purchase platform — Amazon, or any other authorized marketplace — for Products purchased there, and are as follows for purchases made directly via thebricksoap.com: We offer a thirty (30) day refund policy. We will accept returns for a full refund of the price actually paid for any Product where (a) the return is initiated in writing, via the applicable process on our Site or by contacting info@thebricksoap.com, within thirty (30) days of the date of delivery, and (b) the Product is returned to us in a condition that, in our good faith opinion, demonstrates it has not been used beyond the minimal extent reasonably necessary to determine dissatisfaction. Refunds reflect the price actually paid (promotional discounts included); shipping costs are non-refundable and return shipping is at the customer's expense, except where the Product was fulfilled by Amazon (FBA), in which case Amazon's free-return terms apply. Damaged, defective, or materially incorrect items are eligible for a full refund or replacement regardless of use, at our discretion. Once a return is received and inspected, we will notify the customer of approval or rejection; approved refunds are credited to the original payment method — typically within 24 hours for Amazon-processed returns (per Amazon's own returns terms) or 5-7 business days for website purchases.